Refund policy

Store operator: Boharu, operating this online store under the BOHARU & CO. brand.

Our Care Promise

If something is not right, please contact us. We will review the circumstances and work toward a fair resolution under this policy.

Damaged, Defective, or Incorrect Items

Email boharuco@gmail.com within 30 calendar days of delivery with your order number and clear photographs or video showing the issue.

For a confirmed damaged, defective, or incorrect item, we will offer a replacement or a full refund. You will not be asked to pay return shipping for an error on our part.

Standard Returns

Unused, unaltered, and non-personalized items may be returned when you contact us within 30 calendar days of delivery. Please wait for approval and return instructions before sending an item. Items must be safely packed and returned in their original condition.

For preference or size changes, return shipping is normally the customer's responsibility. Original shipping charges are not refundable unless the item was damaged, defective, or incorrect.

Customized or Personalized Items

Customized or personalized pieces may not be eligible for a preference-based return once production has begun. This does not limit support for an item that arrives damaged, defective, or different from what was ordered.

Cancellations

Contact us as soon as possible if you need to cancel or change an order. We will do our best to help before fulfillment or custom production begins.

Refund Timing

Approved refunds are issued to the original payment method. Banks and payment providers may require 5–10 business days to post the funds after processing.

Contact

Email: boharuco@gmail.com
Phone: +86 188 4120 4827
Business address: Boharu, No. 1019 Nanjing South Street, Room A11-1-102, Shenyang, Liaoning 110100, China