Shipping policy

Store operator: Boharu, operating this online store under the BOHARU & CO. brand.

United States Delivery

Boharu currently ships eligible products to eligible addresses in the United States. Available delivery methods, rates, and the most current estimate are shown at checkout.

Processing

Orders are usually prepared within 1–3 business days. During unusually busy periods or when an item requires additional handling, preparation may take longer. We will contact you if a material delay affects your order.

Estimated Transit

Most tracked deliveries arrive within approximately 4–12 business days after dispatch. Delivery dates are estimates, not guarantees, and may be affected by carrier delays, weather, customs processing, or address issues.

Customs & Import Duties

For U.S. orders, Boharu uses Delivered Duty Paid (DDP) shipping routes whenever available. Customs clearance, import handling, and standard duties are generally included in the shipping process, so customers should not normally expect additional customs charges at delivery.

Customs regulations and assessments remain under the control of the relevant authorities. Rare exceptions may occur, including a reassessment of declared value, a request for additional information, special customs requirements, or regulatory changes. If customs requests further information or charges, contact us and we will assist with the available next steps.

Separate Shipments

Some products may be fulfilled by specialist partners and arrive in separate packages. When available, tracking information is sent by email for each shipment.

Address Changes

Review your delivery address carefully. Email boharuco@gmail.com immediately if a correction is needed. We cannot guarantee an address change after fulfillment begins.

Delivery Problems

If tracking shows a delivery problem, or an order arrives damaged or incomplete, contact us with the order number and supporting photographs or video.

Contact

Email: boharuco@gmail.com
Phone: +86 188 4120 4827
Business address: Boharu, No. 1019 Nanjing South Street, Room A11-1-102, Shenyang, Liaoning 110100, China